How quickly do orders ship?
Most of the time we are able to ship same day if ordered before 1pm PST. However there are sometimes where it can take up to 3 days to put your order together. Each order has to be hand pulled to ensure accuracy on your items. Then after that depending on your selection of shipping it can take up to 10 days to receive your items. See delivery information for shipping time estimates.
How do I contact customer service?
Should you need to contact LCG Signatures regarding an issue, please email us at [email protected]
or call (949) 863-9697.
How can I check on the status of my order?
Once the order is entered on the web and a purchase order number is established, the order then is received in the system by LCG Signatures. This will create a sales order number and allow it to be sent to the warehouse and shipped. You will be emailed a confirmation note including the tracking number once the item has shipped.
What shipping services do you offer?
All shipments are sent UPS Ground or USPS or unless Specified at checkout. Internationally we ship USPS.
Will I receive the exact image pictured?
The images are considered stock photos. We do are best to ship the exact one pictured. You will always receive the image you ordered but the signature might be in a different place or color. If you are looking for the exact item you would be receiving please contact us first and we can provide images of the item.
Do you provide a Certificate of Authenticity?
Yes! All items sold by LCG Signatures comes with one. Either from us or a wide range of third party authenticators including: PSA, Beckett (BAS) and James Spence Authentication (JSA). We guarantee all our autographs 100%
How do you get your autographs?
We have people under contract who go out and "Chase" or get autographs for us who have been with us for over 10 years. When they bring items in most of the time we are able to record the date and location of where it was signed and have them write out a sworn statement to guarantee the autographs are authentic. Other ways we obtain our items is through signings and other reputable companies.
Do You Guarantee 3rd Party Authentication?
Due to the nature of "In-Person" or "Chased" Signatures, we cannot guarantee they will always pass 3rd Parties for that reason. But if it does not pass and you do not feel comfortable with the product, we do offer 100% money back guarantee. We trust the integrity of the people we deal with and value the relationships we have made.
What is your Return Policy?
You can return all autographed items within 30 days in original condition, including tags and labels if applicable, no questions asked. After 30 days you must call or e-mail to find out if your item can be returned for a full refund.
No returns on custom items.
All non-autographed items must be returned within 30 days in original condition, including tags and labels if applicable.
Do you do Fundraising Events?
Yes we do! Our fundraising service has worked with hundreds of charities, school, and non-profit organizations. Please contact one of our representatives at (949)863-9697 or [email protected]
to learn more about our service and what we can do to help raise money for your foundation.
Do you buy collections?
We do buy collections. To find out more information about selling your collection please call us at (949)863-9697 or email us at [email protected]
and speak to one of our representatives.
Do you do wholesale?
Yes we do. To become part of the program please contact one of our representatives at (949)863-9697 or email us at [email protected]
and they can help set you up.